FAQs

Ordering

How do I order?

Add your saree to the cart and check out with UPI, net banking or any major card. Every piece is one-of-one — if it's in stock, it's yours.

Do you offer a first-order discount?

Yes — use code WELCOME10 at checkout for 10% off your first order (up to ₹500).

Do you offer Cash on Delivery?

No. We are a prepaid-only store — this keeps prices honest and lets us ship the same quality-checked piece you saw online.

Shipping

Is shipping really free in India?

Yes, on every order, anywhere in India.

Do you ship internationally?

Yes* — to the USA, Canada, UK, Europe, the Middle East, Singapore, Malaysia and Australia. *International shipping charges apply.

Quality & Returns

How do I know the silk is genuine?

We deal in 100% pure silk sourced directly from handloom weavers, and every saree passes a stringent thread-by-thread quality check before dispatch. We're also a verified Meta business — see The Sootra Promise.

What is your return policy?

Because each piece is quality-verified and photographed before dispatch, we do not offer returns or replacements. We recommend recording a video while unboxing to document condition on arrival — if anything is genuinely wrong, write to us and we'll make it right.

How should I care for my saree?

Dry clean only. Store folded in soft cotton cloth away from sunlight, and refold along different lines every few months.

Contact

How do I reach you?

Email sootrasignatures@gmail.com or DM @sootra_signatures on Instagram. New drops are announced on Instagram first.